MANAGED SERVICES

Scaling in the cloud offers immense potential, but without proactive governance, costs and security gaps can spiral.

We stabilize your foundations and optimize your spend, giving you the confidence to grow.

Your Google Cloud, Managed with Precision

happtiq offers two distinct pathways to secure your infrastructure and gain financial control. You can choose the path that fits your current operational needs or pair them for a complete Cloud Strategy.

Cloud Operations
Package

Rolling out foundational safe standards and guardrails, and SLA-based direct access via our Support Portal to a happtiq Cloud Engineer.

Focus

safety
governance
support

- Governance: Set up notification contacts for all critical alerts.
- Cost Control: Automate multi-threshold email alerts to manage spend.
- Anomaly Monitoring: Activate Google’s detection to catch unusual activity.
- Security Baseline: Conduct an initial review and deploy Security Command Center (SCC).
- Sustainability: Access carbon footprint reporting for your CO2 data.
- Direct Access: Rapid troubleshooting via the Support Portal.
- Dedicated Support: 1 monthly hour included for your team, plus on-demand assistance.
- Enhanced Support (Add-on): Let happtiq manage your tickets directly with Google.

Cost Intelligence Package

Implementing FinOps principles focused on cost allocation, budgeting, quotas, dashboards; and monthly & quarterly tailored reviews on status.

Focus

cost-saving
transparency
efficiency

- Collaborative Budgeting: Analyze spend patterns and set custom budget thresholds.
- Safe Quotas: Apply "hard limits" on high-risk services to prevent cost explosions.
- Cost Allocation: Define tagging and labeling for 100% transparency and custom invoicing.
- FinOps Dashboard: Track breakdowns, anomalies, and idle resources for savings.
- Proactive Analysis: Receive monthly insights on cost distribution, trends, and anomalies.
- Efficiency Review: Right-size configurations quarterly to boost performance without rearchitecting.
- CUD Management: Get proactive quarterly reports on Commitment Use Discounts.

Governance Packages

Powered by Solid Cloud

Governance I

Full-stack oversight for hybrid landscapes using Avantra. We automate infrastructure health checks and track business processes with total platform transparency.

- Hybrid Oversight: Monitor cross-cloud environment health from a single point of control.
- Custom Application Health: Run specialized in-house / custom checks designed for your specific software.
- Business Alignment: Link technical metrics to company workflows to ensure IT supports objectives.
- Open-Platform Transparency: Gain access to the Avantra-powered platform with full visibility and features.
- Co-Development Flexibility: Use our monitoring stack as a sandbox for internal projects.
- 24/7 Managed Helpdesk: Resolve outages or predefined events immediately with on-demand technical support.
- Continuous Operations (Optional): Offload daily management to our team to maintain constant system reliability.

Governance II

Comprehensive OS hardening and patching for Unix and Windows. We secure your environment against BSI standards while managing complex dependencies.

- Multi-Platform OS Hardening: Secure Unix derivatives against modern digital threats.
- BSI Standard Compliance: Align infra with rigorous BSI security standards to ensure system resilience.
- Security Score Analytics: Track and improve the security posture of every system through centralized score monitoring.
- Windows Patch Management: Automate updates for Windows environments to eliminate vulnerabilities and maintain software integrity.
- Strategic Patch Planning: Map out complex update schedules and system dependencies to prevent operational downtime.
- Managed Helpdesk Support: Resolve technical issues via our dedicated helpdesk.
- Full 24/7 Operations (Optional): Secure around-the-clock management to protect and maintain your server environment at all times.

Technical Account Management

Co-delivered with Solid Cloud

Direct, German-speaking access to senior engineers. Regular 1:1 strategy sessions ensure your Google Cloud and SAP environments stay optimized and healthy.